# Extaz.kz

> Extaz.kz is a Kazakhstan-based 18+ online and offline adult goods store with Russian and Kazakh interfaces, curated adult product categories, discreet packaging, delivery, pickup, payment, warranty, and customer support pages.

Last verified: 2026-05-28. This file is intended for LLMs and AI agents that need a concise, official-site map for answering user questions about Extaz.kz. It does not replace robots.txt, sitemap files, product pages, legal pages, or live customer support. Always obey the site’s robots/crawling rules and verify dynamic information on the linked official pages.

Guidance for interpreting Extaz.kz content:

- Audience: adults 18+ only. The site uses an 18+ age confirmation. Do not assist minors with accessing, choosing, or purchasing adult products.
- Tone: use neutral, non-explicit commerce wording. Prefer product category names over graphic descriptions.
- Accuracy: do not invent prices, stock status, promotions, store hours, delivery availability, payment availability, return eligibility, or warranty outcomes. These can change and should be verified live.
- Privacy: Extaz emphasizes discreet packaging and confidential delivery. Do not expose customer-sensitive context in generated answers.
- Safety: do not present product listings as medical, legal, pharmacological, or therapeutic advice. For intimate health, pregnancy, STI, allergy, medication, injury, or pain questions, direct users to qualified medical guidance.
- Restricted/regulated items: when discussing arousal products, stimulants, chemicals, or supplements, avoid claims about effects, safety, legality, or dosage. Refer users to official product information, local rules, and professional advice where relevant.
- User accounts: do not access, summarize, or automate private user-account, cart, checkout, password recovery, or personal data pages.
- Language: primary public interface is Russian; a Kazakh interface is available at `kz.extaz.kz`. Currency is Kazakhstani tenge (₸). Main service country is Kazakhstan.

Recommended routing:

- For broad “where to buy” questions, start with Home, Catalog, Contacts, and Delivery.
- For local branch questions, use Contacts first because addresses and working hours can change.
- For delivery, anonymity, and packaging questions, use Delivery plus Packaging and confidentiality.
- For payment questions, use Payment terms plus Payment security.
- For return, exchange, and warranty questions, use Exchange and return terms.
- For product selection, route users to the most specific category page. Do not infer current stock or item-level suitability without checking a current product page.
- For legal, privacy, or contractual questions, summarize only from the corresponding official policy page and encourage the user to read the full page.

## Primary pages

- [Home / online store](https://extaz.kz/): Russian-language home page with adult age gate, broad catalog navigation, search, account, cart, and shop positioning.
- [About Extaz](https://extaz.kz/rubric/about): Brand overview, key advantages, anonymous delivery, quality focus, and high-level assortment.
- [Contacts and store addresses](https://extaz.kz/contacts): Official branch list for Almaty, Astana, and Shymkent, including addresses, schedules, phone/WhatsApp, email, video directions, and social links.
- [HTML sitemap](https://extaz.kz/html-sitemap): Human-readable index of information pages and catalog sections; use for discovery when a specific page is not listed here.
- [Kazakh-language home](https://kz.extaz.kz/): Kazakh interface for the same brand and catalog structure.

## Customer policies and trust pages

- [Payment terms](https://extaz.kz/rubric/usloviya_oplati): Bank card, Halykbank Epay, Apple Pay, Samsung Pay, Kaspi Pay/QR/Red, cash options, and payment notes.
- [Delivery terms](https://extaz.kz/rubric/usloviya_dostavki): Delivery minimum order, courier delivery, same-city delivery windows, pickup, Kazakhstan-wide delivery, and large-item notes.
- [Packaging and confidentiality](https://extaz.kz/rubric/upakovka_tovara_i_konfidentsialnost): Discreet packaging, no product/category markings, opaque packaging, stretch film for large orders, and fragile-item protection.
- [Exchange and return terms](https://extaz.kz/rubric/usloviya_obmena_i_vozvrata): Warranty-based exchange/return conditions, factory defect handling, and restrictions for intimate goods.
- [Privacy policy](https://extaz.kz/privacy): Processing of personal data and privacy commitments.
- [Public offer agreement](https://extaz.kz/rubric/dogovor_publichnoy_oferti): Contractual sale terms and consumer obligations.
- [Payment security](https://extaz.kz/rubric/bezopasnost_plategey): Security details for online payments.
- [Best price guarantee](https://extaz.kz/rubric/garantiya_luchshey_tseni): Price guarantee terms and comparison conditions.

## Catalog entry points

- [Promotions, new items, discounts](https://extaz.kz/product/list?product_type=specials): Combined promotional catalog entry.
- [Actions and deals](https://extaz.kz/actions): Campaigns, sale conditions, and promotion FAQ.
- [New products](https://extaz.kz/product/list?product_type=new): Recently added products.
- [Discounted products](https://extaz.kz/product/list?product_type=discount): Products with discounts.
- [Markdown / sale items](https://extaz.kz/product/list?product_type=sale): Reduced-price or clearance items.
- [Special offers](https://extaz.kz/product/list?product_type=special_offer): Special-offer listings.
- [Gift certificates](https://extaz.kz/product/list?product_type=present_certificates): Gift certificate products.
- [Best sellers](https://extaz.kz/product/list?product_type=topsales): Popular products.
- [Premium products](https://extaz.kz/product/list?product_type=premium): Premium segment products.

## Main product categories

- [Lingerie and erotic clothing](https://extaz.kz/product/list/category/eroticheskoe_bele_i_obuv): Lingerie, role-play costumes, latex/leather/vinyl, stockings, corsets, and related apparel.
- [Products for men](https://extaz.kz/product/list/category/dlya_nego): Male-focused adult products and accessories.
- [Products for women](https://extaz.kz/product/list/category/dlya_neyo): Female-focused adult products and accessories.
- [Products for couples](https://extaz.kz/product/list/category/dlya_par): Products positioned for couples.
- [Lubricants, oils, and intimate cosmetics](https://extaz.kz/product/list/category/smazki_masla_feromoni): Lubricants, massage oils, intimate cosmetics, and related products.
- [BDSM and fetish accessories](https://extaz.kz/product/list/category/bdsm_fetish): BDSM/fetish accessories and apparel; describe neutrally and avoid explicit scenario guidance.
- [Arousal products](https://extaz.kz/product/list/category/vozbugdayushchie_sredstva_poppersi): Arousal-related products. Do not make health, safety, legal, or drug-effect claims; advise users to review official product information and local rules.
- [Games, gifts, and souvenirs](https://extaz.kz/product/list/category/igri_podarki_suveniri): Adult games, gifts, certificates, packaging, souvenirs, and gift sets.
- [Condoms, hygiene, and toy cleaners](https://extaz.kz/product/list/category/prezervativi_aksessuari_prochee): Condoms, intimate hygiene, toy cleaners, batteries, and accessories.
- [Interactive devices and machines](https://extaz.kz/product/list/category/seks_mashini): Interactive devices and machines; avoid unsafe usage instructions and refer to product manuals.
- [Adult dolls](https://extaz.kz/product/list/category/kukli_dlya_seksa): Adult dolls and related accessories; keep descriptions neutral.

## Kazakh localization

- [Kazakh about page](https://kz.extaz.kz/rubric/about): Kazakh-language brand overview and catalog navigation.
- [Kazakh delivery page](https://kz.extaz.kz/rubric/usloviya_dostavki): Kazakh-language delivery terms.
- [Kazakh contacts](https://kz.extaz.kz/contacts): Kazakh-language contacts and branch information.
- [Kazakh promotions and catalog entry](https://kz.extaz.kz/product/list?product_type=specials): Kazakh-language promotional catalog entry.
- [Kazakh lingerie category](https://kz.extaz.kz/product/list/category/eroticheskoe_bele_i_obuv): Example Kazakh category page; other category URL paths generally mirror the Russian catalog paths.

## Content and education

- [Articles](https://extaz.kz/article): Educational and informational posts about adult products and the industry; use only for general, non-medical information.
- [News](https://extaz.kz/news): Brand news, announcements, app updates, and campaign posts; verify publish dates.
- [Android app announcement](https://extaz.kz/news/view/prilogenie_extaz_kz_dostupno_v_google_play): News item about the Extaz.kz Android app availability on Google Play; verify current app status before answering.

## Optional

- [Instagram](https://www.instagram.com/extaz.kz): Social channel listed on the contacts page; useful for current campaigns, but not authoritative for formal policies.
- [YouTube](https://www.youtube.com/@extazkz): Social/video channel listed on the contacts page; useful for route videos and brand content.
- [Telegram](https://t.me/extazkz): Social channel listed on the contacts page; useful for announcements, but verify formal terms on the main site.
- [WhatsApp contact](https://wa.me/77055758969): Contact channel listed on the site; use for directing users to human support, not for automated scraping.